taurus Platform Account Terms

We at taurus operate an online gaming and sportsbook platform where members access football markets, live-dealer tables, slot games, and esports tournaments. Our account terms set out the conditions under which we provide these services, how we handle your deposits and withdrawals, and what rights and responsibilities both you and taurus hold.

This document explains our policies on account opening, identity verification, bonus eligibility, payment processing, and dispute resolution. We keep our terms straightforward so you understand exactly what to expect when you join taurus. Our platform is available only in jurisdictions where local law permits online gaming; you are responsible for verifying compliance before opening an account.

By opening an account on taurus, you agree to these terms. If you do not agree, do not register. We may update these terms from time to time; we will notify you of material changes via email or through your account dashboard.

Account Opening and Eligibility

When you open an account on taurus, you must provide accurate personal information: full name, date of birth, phone number, and residential address. We require this information to comply with anti-money-laundering regulations and to verify your identity. You must be of legal age to gamble in your jurisdiction—typically 18 or older, though some regions set higher age limits. You are responsible for confirming the legal age requirement in your location.

We do not permit multiple accounts per person. If we discover duplicate accounts, we reserve the right to close all associated accounts and forfeit any balances. We also do not allow accounts opened by minors, individuals under sanctions, or persons from jurisdictions where our services are prohibited.

Identity Verification on taurus

After you register, we require identity verification before you can deposit or wager. You must upload a government-issued photo ID (passport, national identity card, or driving license) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Our verification team reviews these documents, typically within one business day. During this pending window, your account is active but deposits are blocked.

We may request additional documents if we cannot verify your identity from the initial submission. We may also ask for source-of-funds documentation if your account activity raises compliance concerns. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

Deposits and Payment Methods

We at taurus accept nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts through mobile banking, local payment, and online payment. E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) settle instantly. Bank transfers via virtual account typically clear within two to four hours on business days; transfers initiated after 4 PM or on weekends may clear the next business day.

We do not charge deposit fees. Your deposit amount is credited to your account balance in full once payment clears. You are responsible for any fees charged by your bank or e-wallet provider. We do not accept third-party payments—deposits must come from an account registered in your name.

Bonus Terms and Playthrough Requirements

Our welcome bonus is a percentage match on your first deposit—no fixed amount, but a percentage applied to whatever you deposit. This bonus is credited as bonus balance, separate from your cash balance. To convert bonus balance into withdrawable cash, you must meet a playthrough requirement: wager the bonus amount a specified number of times on eligible games.

Playthrough multipliers and eligible-game lists are displayed in your account under "Active Promotions" at signup. Most welcome offers expire after 30 days if not claimed. Weekly cashback is calculated on net losses (total wagers minus total winnings) and credited every Monday morning as bonus balance. Cashback is not guaranteed and depends on your tier status and account activity.

Welcome bonus

Percentage match on first deposit; credited as bonus balance with playthrough requirements

Weekly cashback

Calculated on net losses; credited Monday morning as bonus balance

Referral bonus

Credited when referred member completes verification and deposits

Bonus expiry

Most bonuses expire after 30 days if not claimed or wagered

Withdrawals and Account Balances

You may withdraw your cash balance at any time, subject to verification and compliance review. Withdrawals use the same payment method as your deposit when possible, though you may request an alternative channel. We process withdrawal requests within standard business hours. E-wallet withdrawals typically arrive within hours; bank-transfer withdrawals depend on your bank's processing window, generally within one business day.

We do not charge withdrawal fees. Your bank or e-wallet provider may levy transfer charges. We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account verification has expired, or if we require additional compliance documentation. Bonus balances cannot be withdrawn directly; they must be wagered first to convert to cash.

Account Suspension and Closure

We at taurus may suspend or close your account if you violate these terms, engage in fraudulent activity, breach anti-money-laundering regulations, or access taurus from a prohibited jurisdiction. We may also suspend your account if your verification documents expire or if we cannot reach you for compliance inquiries.

If we close your account, we will attempt to return any remaining cash balance to your registered payment method. Bonus balances are forfeited upon closure. You may request account closure at any time through your account settings; we will process your request within five business days and return your cash balance.

Jurisdiction and Service Availability

Our services on taurus are available only in jurisdictions where applicable law permits online gaming and wagering. We do not offer our platform in jurisdictions where such activity is prohibited. Users are responsible for verifying that their access to taurus complies with local regulations.

If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, local municipal or provincial regulations may apply. We recommend confirming your jurisdiction's legal status before opening an account. By registering on taurus, you confirm that you have verified the legality of our services in your location and that your use complies with all applicable law.

Dispute Resolution and Complaints

If you have a complaint about your taurus account, a transaction, or our service, contact our support team via email or live chat. We will investigate your complaint and respond within five business days. If we cannot resolve the matter to your satisfaction, we will explain our position in writing and outline any further steps available to you.

We maintain records of all account activity, deposits, withdrawals, and wagers. These records are available to you upon request through your account dashboard or by contacting support. If you believe an error has occurred, provide us with specific details (date, amount, game, transaction ID) so we can investigate.

Data Protection and Privacy

We at taurus protect your personal data using encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. We do not share your personal information with third parties except as required by law or to process your payments and withdrawals.

We collect data on your account activity, deposits, withdrawals, and wagers to comply with anti-money-laundering regulations, detect fraud, and improve our service. You can access, update, or request deletion of your personal data through your account settings or by contacting support. Our full privacy policy is available on our website.

Limitation of Liability

We at taurus provide our platform "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of taurus, including loss of profits, data loss, or business interruption.

Our total liability to you for any claim arising from these terms or your use of taurus is limited to the amount you have deposited into your account in the past 12 months. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Changes to These Terms

We may update these terms from time to time. We will notify you of material changes via email or through your account dashboard at least 30 days before the changes take effect. Your continued use of taurus after the effective date constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account.

These terms, together with our privacy policy and any other policies posted on taurus, constitute the entire agreement between you and us regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.